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What to do if the printer periodically stops printing receipts

  1. I

If the printer is connected via USB

  • Check whether the cable is disconnected from the Printer or from the device
  • Check the condition of the cable
  • Check for check tape
    • If the checks are empty, turn the tape over.

Actions on Windows OS

  • Carry out a test print from the printer driver (control panel – printer – your printer driver – PCM – printer properties – test print), if there is a stamp, then go to the next point, if not, look for the reason why there is no stamp from the printer driver
  • View the created settings in the SkyService app:
    • settings – devices, click on printer settings;
    • check that all fields are filled in;
    • if you use the connection method – System printer –
    • in the system printer field – select the printer driver;
    • Select the print mode – text / graphic
    • Click on the test print button.
    • if you use the connection method – PrintServer v1.8.0.8 –
    • check if the program is running in the Windows tray, if not, go to Local Drive C – PrintServer and run the program
    • Select the print mode – text / graphic
    • Click on the test print button.

Actions on Android OS

View the created settings in the SkyService app:

  • settings – devices, click on printer settings;
  • check that all fields are filled in;
  • if you use the connection method – USB (only for android) –
    • in the USB field – select the USB port that corresponds to your printer;
  • Select the print mode – text / graphic
  • Click on the test print button.
  1. 2

If the printer is connected via Ethernet / WI-FI

  • Look at which Wi-Fi network the tablet is connected to and make sure they are on the same local network as the printer.
  • Reboot the router. To do this, first turn off the printer, and then turn off and on the router.
  • Check the connection of the printer to the router with a LAN cable.
  • Check for check tape
    • If the checks are empty, turn the tape over.

Actions on Windows OS

  • Perform a test print from the printer driver (control panel – printer – your printer driver – PCM – printer properties – test print), if there is a seal, then go to the next point, if not, look for the reason why there is no seal from the printer driver, check the connection port
  • View the created settings in the SkyService app:
    • settings – devices, click on printer settings;
    • check that all fields are filled in;
    • if you use the connection method – System printer –
    • in the system printer field – select the printer driver;
    • Select the print mode – text / graphic
    • Click on the test print button.

Actions on Android OS

View the created settings in the SkyService app:

  • settings – devices, click on printer settings;
  • check that all fields are filled in;
  • if you use the Ethernet connection method
    • in the IP field – enter the IP address of your printer;
  • if you use the Bluetooth connection method
    • in the Bluetooth field – select your printer;
  • Select the print mode – text / graphic
  • Click on the test print button.

If you did not manage to set up the receipt printing yourself, write to us in the chat, we will be happy to help.

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